At Smart Home Sounds we pride ourselves on customer satisfaction and would like our customers to be 100% happy with their purchase.
We offer 30-day hassle-free returns and personalised service from real-life people. If an item doesn't meet your expectations, simply return your item to us in its original condition and packaging within 30 days for a full refund or exchange.
Exclusions:
For hygiene reasons we cannot accept the return of in-ear headphones that have been opened with the seal broken.
Video games cannot be returned if the seal is broken (unless faulty)
Want to return a faulty or damaged product? No worries - Smart Home Sounds will arrange a collection or exchange should this be necessary.
The Sonos Ace is a very compelling option that we think will surprise a few. For those seeking a premium pair of headphones that delivers on all fronts, the Sonos Ace lives up to its "obsessively crafted" promise.
"Sound quality, ANC, battery life, comfort, and usability all compete with the market leaders in this space."
Lui G
Tech Guide
Sonos Ace: Features We Love
World-class Active Noise Cancellation
Sonos Ace keeps you immersed in your content by neutralising external sounds and providing an effective acoustic seal.
High-fidelity sound
Tested & fine-tuned with award-winning producers, engineers and musicians, Sonos Ace delivers a balanced sound profile with exceptional clarity and deep, rich bass.
Home cinema experience
Experience an immersive, personal movie experience when you swap your TV audio from your Sonos Soundbar to Sonos Ace.
Personal listening perfected
Meet Sonos Ace
Sonos’ first-ever headphones have been designed to be everything your headphones should be. Crafted to look as good as it sounds, Sonos Ace cradles you in comfort while delivering the highest-fidelity sound, lossless and spatial audio, world-class Active Noise Cancellation and a 30 hour battery life. Built on Sonos’ leading reputation for superior sound and category-disrupting innovation to redefine personal listening.
Bluetooth 5.4 or USB-C - lossless audio compatibility
World-class Active Noise Cancellation
Spatial audio with dynamic head tracking
Up to 30 hour battery life + Quick Charge feature
Connect with your TV via a Sonos Soundbar for private movie watching
Masterfully tuned
Superior sound performance
Sonos Ace defies expectations with the highest fidelity sound. Custom 40mm dynamic drivers produce each frequency with impeccable precision and accuracy giving crystal-clear highs and powerful lows.
Enjoy an industry-leading Dolby Atmos experience with dynamic head tracking and be immersed in hyperrealistic sound from every direction. Pick up on every nuanced note and beat with lossless audio streamed over Bluetooth or via USB-C.
Compatible with Qualcomm Snapdragon Sound AptX Lossless and Apple Lossless Audio Codec.
TV Audio Swap
Home Cinema Experience
Experience your own private cinema experience when you swap TV audio from your Sonos Soundbar* to a Sonos Ace. Don’t want to disturb family members? Watch your movies on Sonos Ace with the press of a button.
Spatial Audio with Dolby Atmos envelops you in dramatically detailed sound from all directions while dynamic head tracking keeps you centred in the action.
Coming soon: Expected later this year Sonos’ all-new TrueCinema technology will map your space to render an ultra-realistic surround sound experience so you forget you’re wearing headphones.
Using an array of optimally positioned microphones, Sonos Ace pinpoints and neutralises external sounds for maximum immersion and world-class Active Noise Cancellation.
Walking down a busy road? Switch to Aware Mode to continue enjoying your music while still letting in ambient sounds.
Need to take a call? Beamforming microphones target your voice and suppress background noises so you can enjoy the clearest of calls.
Obsessively crafted
Premium design & extreme comfortability
Crafted from premium materials, Sonos Ace boasts a low-profile silhouette and blends a soft matte finish with stainless steel accents. A contrasting colour in the right ear cups signals how to wear your headphones. Available in Black and Soft White for a timeless aesthetic.
A lightweight memory-foam-lined, hinge-free headband is designed to evenly distribute weight for all day comfort while cloud-like memory foam ear cushions offer a level of softness and durability and create an exceptional acoustic seal.
Listen all day long
30 hour battery life and ultra-fast charging
Alongside all day comfort, Sonos Ace offers an impressive 30 hour battery life with Active Noise Cancellation enabled. Plus if you’re running low, a 3 minute charge gives an extra 3 hours of playback. A complete charge from 0-100% takes approximately 2 hours.
Listen your way
Flexible connectivity and control
Get listening right out of the box with a simple Bluetooth connection. Seamlessly switch between two devices with Bluetooth multipoint and go from watching a film to answering a call on your phone without missing a beat.
Download the Sonos app to get the most out of your headphones and customise the EQ, turn on dynamic head tracking, control Active Noise Cancellation and more.
Reliable physical buttons are located on the ear cups for control over playback.
Responsibly crafted
Designed with sustainability in mind
With detachable ear cups, you can easily replace the cushions overtime to keep your headphones feeling fresh. Wear detection means Sonos Ace automatically pauses content, helping to increase the efficiency of the battery life.
Built to last and made for daily wear, Sonos Ace is made uses 17% less virgin plastic and the felt travel case is made from 75% recycled plastic bottles.
FAQs
Does the Sonos Ace require the Sonos app to set up and use?
No. Sonos Ace uses Bluetooth to pair with devices. You can access additional features including EQ settings and head tracking via the Sonos app on a device with internet connection.
Does the Sonos Ace require WiFi?
No. Sonos Ace uses Bluetooth to pair with and connect to devices.
Which soundbars work with Sonos Ace?
Sonos Ace is fully compatible with the Sonos Arc, Beam (Gen 2), Beam and Ray.
When will TrueCinema be available?
TrueCinema will roll out via a software update soon.
How can I hear spatial audio and lossless audio on Sonos Ace?
Sonos Ace supports lossless tracks and spatial audio tracks available in Dolby Atmos or Sony 360 Reality Audio from Apple Music, Amazon Music, Tidal, and Deezer. To hear lossless audio, customers can use the included 3.5mm to USB-C cable, or can listen via Bluetooth with an Android device that includes Qualcomm Snapdragon Sound AptX for lossless.
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Lowest price promise
Free next day delivery
Receive free delivery on orders over £99. Enjoy great entertainment sooner.
Lowest price guaranteed
Found it cheaper? Like-for-like, we’ll match or beat it! Get in touch today.
Hassle free returns
Return your order hassle free within 30 days for a full refund. 100% satisfaction.
Get true peace of mind with our FREE extended 6 year warranty on your Sonos speaker
True Peace Of Mind With Our 6 Year Sonos Warranty
We endeavour to provide the best service possible & go the extra mile. We are so impressed with the build quality of Sonos, we offer an automatic 6-year extended warranty on all Sonos speakers* at no extra cost, giving you complete peace of mind.
If your product becomes faulty in the first 6 years from purchase, we will repair or replace your unit with a brand new item. If the product is unrepairable and the model purchased is no longer available, you will be issued with a store credit for the full value paid of the failed product.
*Excludes Sonos headphones
How do I activate my 6-year Sonos warranty?
The good news is you don't need to follow any additional steps to activate your extended 6-year warranty. No paperwork is required as this process is done digitally.
Your warranty starts from the date your speaker is first activated
We will be able to obtain all your details from the serial number of your registered product.
All batteries will be covered by the standard manufactures warranty
This warranty does not cover products installed for commercial use.
At Smart Home Sounds, we are leading Home Audio Visual Specialists and one of the UK’s largest Sonos dealers. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home.
We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.
30 Day Hassle-free returns
We promise you'll love your new purchase. If you don't, we'll refund you with no questions asked!
OUR 30 DAY HASSLE-FREE RETURNS POLICY
At Smart Home Sounds, we strive to offer the best service possible for our customers and only sell and recommend products we have tried, tested and love ourselves. However, the best way to know if a product is right for you is to test it yourself.
For a risk-free purchase, we’ve given you 30 days to test out your new items and if you’re not 100% satisfied, we’re happy to refund your order with no questions asked.
Return costs for non-faulty items are the responsibility of the purchaser as our standard shipping is free.
All we ask is that all items are sent back as received, in their original condition and with the original packaging, manuals & components.
HOW DOES THE RETURNS POLICY WORK?
Place an order with Smart Home Sounds on any qualifying items (look for the 30 days hassle-free returns icon on the product page)
Your 30 Days start when your order arrives. Test and enjoy your new purchase from the comfort of your home over the next 30 days. Not applicable on in-ear headphones.
If, for any reason, it’s not quite what you expected and you’re not 100% satisfied, simply get in touch with our team via email, phone or live chat and we will start the return process for you.
At Smart Home Sounds, we are leading Home Audio Visual Specialists and one of the UK's largest Sonos dealers. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home.
We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.
Rega Lifetime Warranty
Rega products carry a lifetime warranty against manufacture defects.
True Peace of Mind With The Rega Lifetime Warranty
Every product Rega make is designed and assembled in the UK to the highest possible standard.
This warranty covers genuine confirmed manufacture defects.
This warranty does not cover wear and tear.
Exclusions
Any unauthorised modifications or failure to follow the Rega recommended guidelines may invalidate the warranty.
Please see your user manual for detailed warranty information for your particular product. Your statutory rights are not affected.
At Smart Home Sounds, we are leading Home Audio Visual Specialists. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home.
We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.
SHS Loyalty Points
Start collecting your points today to spend on future purchases from SHS.
What are SHS Loyalty Points?
We love rewarding our loyal customers - that's why you'll earn SHS Loyalty Points for every pound you spend on gaming purchase from us which can be spent on future purchases!
How do I earn SHS Loyalty Points?
You will earn 10 Loyalty Points for every £1 spent.
An average £50 game will earn you £1.25 to spend on future purchases.
Points will be earned on any gaming purchase made at Smart Home Sounds.
You must create a Smart Home Sounds account to collect your points. Points earned will then show in your SHS account.
Points are added to your account 30 days after purchase.
How do I spend my SHS Loyalty Points?
400 SHS Loyalty Points equate to £1.00 to spend on future purchases.
You can spend your SHS Loyalty Points on any product on our website from future games to headphones, speakers, TVs and more.
Click 'Spend Points' at checkout to apply your points - points cannot be used alongside any other coupons or discount codes.
If you return your order, any points spent on that order will be reimbursed. Any points earned on a returned item will be rescinded. Please allow up to 7 working days for your points to adjust in your account.
We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.
Extended Christmas Returns
Shop with confidence this festive period. If they don't love it, return it!
Our Extended Christmas Returns
We've extended our normal returns for the festive season. Any gifts bought between 27th October 2023 and 22nd January 2024 can be returned up until 31st January 2024.
How does the returns policy work?
If a gift is unwanted, customers must contact Smart Home Sounds by the 31st January 2023 via phone, email or live chat. Our team will assist you in the returns process.
Items must be fully unopened and sealed. Return postage will be at the cost of the customer.
If the unwanted item is opened, this will revert to our regular 30 days returns policy.
Faulty items will follow our standard returns procedure.
ABOUT SMART HOME SOUNDS
At Smart Home Sounds, we are leading Home Audio Visual Specialists and one of the UK's largest Sonos dealers. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home.
We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.
FREE Extended 5 Year TV Warranty
True peace of mind with your new TV purchase
Enjoy your entertainment worry free
Extended 5 year warranty gives you peace of mind that you're covered for longer.
How do I activate my 5 Year Warranty?
Sony
Simply submit your extra warranty request from the moment of purchase up to 90 days after purchase.
You will need your TV serial number to make your claim.
At Smart Home Sounds, we are leading Home Audio Visual Specialists and one of the UK’s largest Sonos dealers. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home.
We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.