Extended Warranties Available on most products

At Smart Home Sounds we pride ourselves on customer satisfaction and would like our customers to be 100% happy with their purchase.

We offer 30-day hassle-free returns and personalised service from real-life people. If an item doesn't meet your expectations, simply return your item to us in its original condition and packaging within 30 days for a full refund or exchange.

Exclusions:

For hygiene reasons we cannot accept the return of in-ear headphones that have been opened with the seal broken.
Video games, in-ear headphones, vinyl records and turntable cartridges & stylus cannot be returned if the seal is broken (unless faulty)

Want to return a faulty or damaged product? No worries - Smart Home Sounds will arrange a collection or exchange should this be necessary.

Full terms & conditions

30 Day Hassle-free returns

We promise you'll love your new purchase. If you don't, we'll refund you with no questions asked!

OUR 30 DAY HASSLE-FREE RETURNS POLICY

At Smart Home Sounds, we strive to offer the best service possible for our customers and only sell and recommend products we have tried, tested and love ourselves. However, the best way to know if a product is right for you is to test it yourself.

For a risk-free purchase, we’ve given you 30 days to test out your new items and if you’re not 100% satisfied, we’re happy to refund your order with no questions asked.

Return costs for non-faulty items are the responsibility of the purchaser as our standard shipping is free.

All we ask is that all items are sent back as received, in their original condition and with the original packaging, manuals & components.

HOW DOES THE RETURNS POLICY WORK?

Place an order with Smart Home Sounds on any qualifying items (look for the 30 days hassle-free returns icon on the product page)
Your 30 Days start when your order arrives. Test and enjoy your new purchase from the comfort of your home over the next 30 days. Not applicable on in-ear headphones, video games + turntable cartridges & stylus.
If, for any reason, it’s not quite what you expected and you’re not 100% satisfied, simply get in touch with our team via email, phone or live chat and we will start the return process for you.

Please read our full Terms & Conditions here.

ABOUT SMART HOME SOUNDS

At Smart Home Sounds, we are leading Home Audio Visual Specialists and one of the UK's largest Sonos dealers. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home.

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