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  2. / Getting in touch is easy!

Getting in touch is easy!

Quick Contact

T: 01242 903655

E: info@smarthomesounds.co.uk

Customer support and sales opening times

Check our FAQs section for more.

 

Monday: 10am - 5pm
Tuesday: 10am - 5pm
Wednesday: 10am - 5pm
Thursday: 10am - 5pm
Friday: 10am - 5pm
Saturday: 10am-5pm (online only)
Sunday: Closed


Visit the SHS Showroom

Unit 13 Rockhaven Business Park, Gloucester, GL1 1AJ

Smart Home Sounds Pod

Opening times

Monday: Closed
Tuesday: 10:00-5:00pm
Wednesday: 10:00-5:00pm
Thursday: 10:00-5:00pm
Friday: 10:00-5:00pm
Saturday: 10:00-5:00pm
Sunday: Closed

Book appointment

*Please note, our showroom is on the first floor and is unfortunately not wheelchair-accessible at this time*

Company Number: 08778776

Leave Us A Message

Feel free to get in touch using the enquiry form below, and one of our team will aim to respond to you within 24 hours.

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We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.

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Our Sonos powered listening pod is now open! If you love music pop in for dedicated demo, and see how you can fill your home with music. pic.twitter.com/GGO4g0pWvi

— Smart Home Sounds (@smarthomesounds) 15 December 2016

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Hassle free returns

Return your order hassle free within 30 days for a full refund. 100% satisfaction.

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Call 01242 903655 or chat with us online for help creating your ideal setup.

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We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.

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info@smarthomesounds.co.uk 01242 903655
location
Unit 12 Triangle park, Gloucester, Gloucestershire, GL1 1AJ

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© Smart Home Solution Trading as Smart Home Sounds ltd. All rights reserved. Website By SOZO
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Finance is provided by Omni Capital Retail Finance Ltd, 10 Norwich Street, London, EC4A 1BD, a credit provider/lender. Smart Home Solutions Ltd does not receive payment for introducing customers to Omni Capital Retail Finance. Omni Capital and Smart Home Solutions Limited are each authorised and regulated by the Financial Conduct Authority. Credit is available only to UK residents aged 18 and over. Subject to status. Terms apply.

The Smart Home Sounds 6 Year Guarantee

Get true peace of mind with our FREE extended 6 year warranty on your Sonos speaker

True Peace Of Mind With Our 6 Year Sonos Warranty

We endeavour to provide the best service possible & go the extra mile. We are so impressed with the build quality of Sonos, we offer an automatic 6-year extended warranty on all Sonos speakers* at no extra cost, giving you complete peace of mind.

If your product becomes faulty in the first 6 years from purchase, we will repair or replace your unit with a brand new item. If the product is unrepairable and the model purchased is no longer available, you will be issued with a store credit for the full value paid of the failed product.

*Excludes Sonos headphones

How do I activate my 6-year Sonos warranty?

The good news is you don't need to follow any additional steps to activate your extended 6-year warranty. No paperwork is required as this process is done digitally.

  • Your warranty starts from the date your speaker is first activated
  • We will be able to obtain all your details from the serial number of your registered product.
  • All batteries will be covered by the standard manufactures warranty
  • This warranty does not cover products installed for commercial use.

Please read the full terms & conditions on our 6-year warranty.

About Smart Home Sounds

At Smart Home Sounds, we are leading Home Audio Visual Specialists and one of the UK’s largest Sonos dealers. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home. 

We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.

30 Day Hassle-free returns

We promise you'll love your new purchase. If you don't, we'll refund you with no questions asked!

OUR 30 DAY HASSLE-FREE RETURNS POLICY

At Smart Home Sounds, we strive to offer the best service possible for our customers and only sell and recommend products we have tried, tested and love ourselves. However, the best way to know if a product is right for you is to test it yourself.

For a risk-free purchase, we’ve given you 30 days to test out your new items and if you’re not 100% satisfied, we’re happy to refund your order with no questions asked.

Return costs for non-faulty items are the responsibility of the purchaser as our standard shipping is free. 

All we ask is that all items are sent back as received, in their original condition and with the original packaging, manuals & components.

HOW DOES THE RETURNS POLICY WORK?

  1. Place an order with Smart Home Sounds on any qualifying items (look for the 30 days hassle-free returns icon on the product page)
  2. Your 30 Days start when your order arrives. Test and enjoy your new purchase from the comfort of your home over the next 30 days. Not applicable if the below products have been opened or used - In-ear headphones, Vinyl, video games + turntable cartridges & stylus.
  3. If, for any reason, it’s not quite what you expected and you’re not 100% satisfied, simply get in touch with our team via email, phone or live chat and we will start the return process for you.

Please read our full Terms & Conditions here.

ABOUT SMART HOME SOUNDS

At Smart Home Sounds, we are leading Home Audio Visual Specialists and one of the UK's largest Sonos dealers. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home. 

We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.

Rega Lifetime Warranty

Rega products carry a lifetime warranty against manufacture defects.

True Peace of Mind With The Rega Lifetime Warranty

Every product Rega make is designed and assembled in the UK to the highest possible standard.

This warranty covers genuine confirmed manufacture defects.

This warranty does not cover wear and tear.

 

Exclusions

Any unauthorised modifications or failure to follow the Rega recommended guidelines may invalidate the warranty.

Please see your user manual for detailed warranty information for your particular product. Your statutory rights are not affected.

See more.

ABOUT SMART HOME SOUNDS

At Smart Home Sounds, we are leading Home Audio Visual Specialists. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home.

We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.

SHS Loyalty Points

Start collecting your points today to spend on future purchases from SHS.

What are SHS Loyalty Points?

We love rewarding our loyal customers - that's why you'll earn SHS Loyalty Points for every pound you spend on gaming purchase from us which can be spent on future purchases!

 

How do I earn SHS Loyalty Points?

  • You will earn 10 Loyalty Points for every £1 spent.
  • An average £50 game will earn you £1.25 to spend on future purchases.
  • Points will be earned on any gaming purchase made at Smart Home Sounds.
  • You must create a Smart Home Sounds account to collect your points. Points earned will then show in your SHS account.
  • Points are added to your account 30 days after purchase.

How do I spend my SHS Loyalty Points?

  • 400 SHS Loyalty Points equate to £1.00 to spend on future purchases.
  • You can spend your SHS Loyalty Points on any product on our website from future games to headphones, speakers, TVs and more.
  • Click 'Spend Points' at checkout to apply your points - points cannot be used alongside any other coupons or discount codes.
  • If you return your order, any points spent on that order will be reimbursed. Any points earned on a returned item will be rescinded. Please allow up to 7 working days for your points to adjust in your account.

Full Ts & Cs apply - read more here.

Smart Home Sounds Loyalty Points Table

We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.

Extended Christmas Returns

Shop with confidence this festive period. If they don't love it, return it!

Our Extended Christmas Returns

We've extended our normal returns for the festive season. Any gifts bought between 27th October 2023 and 22nd January 2024 can be returned up until 31st January 2024.

How does the returns policy work?

  • If a gift is unwanted, customers must contact Smart Home Sounds by the 31st January 2023 via phone, email or live chat. Our team will assist you in the returns process.
  • Items must be fully unopened and sealed. Return postage will be at the cost of the customer.
  • If the unwanted item is opened, this will revert to our regular 30 days returns policy.
  • Faulty items will follow our standard returns procedure.

ABOUT SMART HOME SOUNDS

At Smart Home Sounds, we are leading Home Audio Visual Specialists and one of the UK's largest Sonos dealers. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home. 

We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.

FREE Extended 5 Year TV Warranty

True peace of mind with your new TV purchase

Enjoy your entertainment worry free

Extended 5 year warranty gives you peace of mind that you're covered for longer.

How do I activate my 5 Year Warranty?

Sony

Simply submit your extra warranty request from the moment of purchase up to 90 days after purchase.

You will need your TV serial number to make your claim.

Make your extended warranty claim here.

Ts & Cs apply. Valid on TVs purchased after 1st April 2023.

LG

Relax, we've got you covered. 

We will upload your LG extended 5 year warranty for you. You will receive email/written confirmation within a month of receipt. 

Samsung

Redeem your additional 5 year warranty within 90 days of purchase.

You will need your TV serial number to make your claim.

Register for your extended warranty here.

Ts & Cs apply. 

Panasonic

Simply submit your extra warranty request from the moment of purchase.

You will need your TV serial number to make your claim.

Make your extended warranty claim here.

Ts & Cs apply.

About Smart Home Sounds

At Smart Home Sounds, we are leading Home Audio Visual Specialists and one of the UK’s largest Sonos dealers. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home. 

We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.

FREE Extended 3 Year Ruark Warranty

True peace of mind with your new purchase

Enjoy your entertainment worry free

Extended 3 year* warranty gives you peace of mind that you're covered for longer.

*via registration

How do I activate my 3 Year Warranty?

All Ruark products carry a two year manufacturers parts and labour guarantee unless otherwise stated.

If you register your product online within 28 days of purchase you will claim a free third year guarantee. All guarantee claims must be accompanied with a proof of purchase. Guarantees must be registered within 28 days of purchase and are not transferable.

Register your warranty here.

Please note that our guarantee is for goods bought and used in the UK, The Isle of Man and the Channel Islands. The two year manufacturers parts and labour guarantee and free third year guarantee does not apply to ‘spares and accessories.’ These items are covered by a one year guarantee unless otherwise stated.

About Smart Home Sounds

At Smart Home Sounds, we are leading Home Audio Visual Specialists and one of the UK’s largest Sonos dealers. Our knowledgeable team provide expert service & advice on a wide range of audiovisual products and are here to help you find the perfect setup for your home. 

We’d love to send you exclusive offers and the latest info from Smart Home Sounds by email. We’ll always treat your details with the utmost care and won’t share them with any third party. You can, of course, opt out of these communications at any time! See our Privacy Policy for more info.

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